General Information
- Payments accepted by: Cash, Cheques, BACS
- Work Guarantees: All works are guaranteed for 12 months from date of completion, this covers materials and labour, please see our full guarantee document for further information. Any specific manufacturer’s warranty will be provided on request. Your statutory rights are not affected by our guarantee. Our Warranties and Guarantees are not insurance backed.
- Applicable law: Unless otherwise agreed, English law, with the English Courts having exclusive jurisdiction in relation to any claim, dispute or difference concerning the service and any matter arising from it.
- General terms and conditions: A letter of engagement accompanied by our standard terms and conditions will be provided at the start of any contract for works.
- Construction Phase Plan (CDM 2015) - CPP: We comply with the Health and Safety Executive requirements and have a CPP Plan available for viewing and we will discuss this with you as required throughout our contract.
Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013: Notice of the Right to Cancel
Under the above named regulation you have a right to cancel this contract during a period of 14 calendar days from the day this notice is sent or given to you. During that period if you choose to cancel the contract any money paid by you will be refunded.
However if you have already given written approval for the work to begin before the end of the cancellation period you may be required to pay for goods or services already provided.
If you wish to cancel the contract you must do so in writing and deliver personally or send (which may be by electronic mail or post) this to the person named below. You may use the form below if you want to but you do not have to.
The notice of cancellation is deemed to be served as soon as it is posted or in the case of an electronic communication from the day it is sent.
HouseForce Complaints Policy
We always endeavour to provide the best service and products for our customers, on rare occasions, we recognise that there maybe times where our customers may not be completely satisfied.
To ensure we are able to put things right as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction.
As soon soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards.
In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible. Either call us on:07722 620759or email on: houseforce.maintenance@gmail.comor write to us at: 3 Stone Park Avenue, Beckenham BR3 3LT and we aim to respond in 7 days of receiving your complaint.
Where we cannot resolve any complaints using our own complaints procedure, as a Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event of a complaint arising and you wish to refer the complaint to them please contact 0333 241 3209 or via their website http://www.disputeresolutionombudsman.org/membership/whichtrustedtraders/Name:
HouseForce (Beckenham) Ltd
Formerly Trading As HouseForce
Business Trading Address: 3 Stone Park Avenue, Beckenham, BR3 3LT
Telephone: 07722 620759 Email: houseforce.maintenance@gmail.com
Website: www.houseforce.co.uk
Registered Office Address: Melbury House, 34 Southborough Road, Bickley, Bromley BR1 2EB
Legal form: A limited company registered in England and Wales
Public registers: Details about our Limited Company's registration can be viewed at www.companieshouse.gov.uk under reference number 11227661
Business Activities our Services: Painter and Decorators, Property Maintenance/Repairers
- Member Which? Trusted Traders 404918708
- Members of Dulux Select Decorators
- Government Trust Mark registered
- Check-A-Trade Member
- The Listed Properties Owners Club suppliers directory
- Waste License: Upper Tier, Broker & Dealer CBDU240696
Full Public Liability and Employer's Liability Insurance
Insurers: The Post Office, Ageas Insurance Ltd Expires: 20/05/2019
(Full details available upon request)
HouseForce
Information
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