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HouseForce Complaints Policy
We always endeavour to provide the best service and products for our customers, on rare occasions, we recognise that there maybe times where our customers may not be completely satisfied.
To ensure we are able to put things right as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction.
As soon soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards.
In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible. Either call us on:07722 620759or email on: firstname.lastname@example.org write to us at: 3 Stone Park Avenue, Beckenham BR3 3LT and we aim to respond in 7 days of receiving your complaint.
Where we cannot resolve any complaints using our own complaints procedure, as a Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event of a complaint arising and you wish to refer the complaint to them please contact 0333 241 3209 or via their website http://www.disputeresolutionombudsman.org/membership/whichtrustedtraders/